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FAQ - Why Soy Candles - Contact - About
Q. Should I trim the wick?
A. We recommend only trimming the wick if a mushroom shape develops. This would be a small clump found on the very tip of the wick. Soy wax does require a much longer wick than other waxes so if it is trimmed too short, the wick could drown out. Please follow the directions found on the bottom of each jar, tin, or other packaging.
Q. Will the candles leave black soot on the jar or in my home?
A. As long as the candle is burned properly according to the instructions found on the bottom of the jar, tin, or packaging, there should not be any black soot residue left anywhere. Also remember to keep candles out of any drafty areas.
Q. Do your candles have a strong scent throw?
A. Yes, our candles are scented with the maximum amount of high-quality fragrance the wax will allow.
Q. What causes white marks on my candles?
A. Occasionally white marks may appear on the candle due to the nature of the soy wax. The benefits of soy wax far outweigh any appearance flaws.